Frequently asked questions

New clients are set up within 3 hours, after a quick manual verification. For existing clients, subsequent orders are provisioned immediately or within 3 hours, depending on the service ordered.

Web Hosting, Semi-Dedicated and Managed Cloud VPS are managed: we administer the server, and on Managed Cloud VPS our engineers hold root. Standard KVM VPS, Vibe VPS and the n8n, OpenClaw and Hermes plans are self-managed: you get full root, and the operating system and everything on it are yours to run. Dedicated servers are self-managed by default, with fully managed service available to buy. Not sure which you need? Tell an engineer what you are running.

Yes, on an annual term or longer for hosting, managed servers, dedicated servers and business email, and you can request as many transfers as you need. On a monthly term, and for the other products listed on our migration page, it is a paid add-on, quoted before we start. Every move is rehearsed on a copy and signed off by you before anything switches. Tell us where you are now and we reply with a secure way to hand over access; a full backup file or a temporary limited account works too.

No. Domain registration is complimentary but not mandatory. If you already have a domain, enter it during signup or transfer it to us to consolidate your digital assets. We can host any domain, from any country, registered at any external registry.

Yes. Shared and managed hosting plans carry a 30-day money-back guarantee: if the service isn’t right for you, cancel within 30 days of the start of your service and we refund the hosting fee. The refund covers hosting fees only, so setup fees, domain registrations, add-ons, taxes and other third-party charges are not included, and the guarantee can be used once per customer. Dedicated servers have their own terms and do not carry a money-back guarantee. The full conditions are in section 6 of our Terms of Service.

Not during a term you have paid for: your price and your plan’s benefits stay the same for the whole prepaid term. Promotional discounts apply to your first term only, and we give advance notice of any future price change. Prepay a longer term to keep today’s price for longer; we offer custom terms of up to 10 years where available.

Yes. Most plans are discounted for an annual term or longer, for a lower cost per month and a price fixed for the whole term. Cancel at any time, and the unused part of your prepaid hosting fee becomes account credit toward future invoices; that credit does not expire.

Cards and Apple Pay through Stripe; cards, UPI and Indian netbanking through Razorpay; and PayPal. For high-value or multi-year payments, wire transfer, NEFT and RTGS are available on request (a wire fee may apply). The exact methods available to you are shown at checkout.

Our SLA guarantees 99.9% network uptime for our web hosting servers in every calendar month. If we fall short, you can claim a credit of 5% to 100% of that month’s hosting fee, depending on how far uptime fell: email billing@indichosts.net within the first seven days of the following month, and the credit is applied within two billing cycles. The SLA sets out what counts as downtime and what is excluded.

A commercial third-party service monitors and publishes our uptime at status.indichosts.net. Those stats are the deciding factor for any SLA credit claim.

Yes. For web hosting and semi-dedicated plans we take daily backups of your full account (files, email and databases) on a best-effort basis, kept off the hosting server in two locations for redundancy and retained for 7 days. We don’t apply an inode or size cap to backup eligibility. Backups are a safety net, not a substitute: always keep your own current, independently stored copy of your data; no provider’s backup should be your only copy.

It depends on the plan, and the plan’s specification is the definitive answer. Where backups are included, they are taken on a best-effort basis. Managed Cloud VPS includes daily backups to separate storage, from 100 GB to 500 GB by tier. The n8n, OpenClaw and Hermes plans include a daily backup of the whole VM disk, while restoring a single file or database is yours. On Standard KVM VPS and Vibe VPS, backups are yours to run, and offsite backup storage can be added where the order form offers it. On dedicated servers it follows the management level you take; the fully managed Complete tier includes weekly backups.

In India, the United States and Europe, with our budget hosting line in Singapore. Which locations you can pick depends on the product: each product page lists them, and many plans let you choose at checkout. Contact us for a custom fit if you have a specific location constraint or a minimum ping or network-performance requirement.

Yes. Add resources such as bandwidth or disk space, or move to a higher plan or a different service type, at any time. If shared hosting stops being enough, Semi-Dedicated keeps cPanel and the managed setup but reserves dedicated CPU cores and memory for you; if you need root access or your own software stack, a VPS fits better.

Yes, for transactional email and legitimate business correspondence. We maintain a zero-tolerance policy toward spam: sending unsolicited email from our servers or any address on our infrastructure is strictly prohibited, and violations lead to account restrictions, a penalty fee, and termination for repeat offences or questionable KYC.

We allow legal adult content, subject to the applicable law of the data centre you choose. We do not allow child sexual abuse material or any content obtained illegally. See our Acceptable Use Policy for details.